Frequently Asked Questions Why should I use your service? What are your fares? How can I find your vans at the airport? Do you pick up and drop off at any hotel or neighborhood address in Manhattan? How long is the trip to or from the airport? How much room is there for luggage? For how long is my ticket valid? Am I entitled to a refund if I cancel my reservation? I bought a ticket online, what now? How do I arrange pickup at a hotel or residence in Manhattan? What is Go Airport NYC? Who is Go Airport NYC? How does Share Ride work ?